Shipping + Returns + Cancellation
 

TrueSpirit Co. ships to any state within the United States, and internationally. Looking for inexpensive international shipping rates?

Please send me an email (info@true-spirit.co) if you are able to pay using PayPal.

TrueSpirit Co. DOES NOT cover any custom charges. This possible charge is the customers responsibility.


All products are handcrafted and hand packaged.  Please allow 3-5 business days for your items to ship. USPS First Class Shipping arrives in 2-5 business days once shipped. Business days are Monday-Friday.

Returns + Cancellations

- If you receive a package that was damaged in transit, (PLEASE PROVIDE PHOTO OF THE DAMAGE AND SEND TO info@true-spirit.co) I will need photo evidence to submit to the shipping provider. Once received, I will gladly send out a replacement. 
However, if you are not 100% pleased with the product, please notify me and I will be happy to honor an exchange with an item more fitting. Buyer has 30 days from the date of receipt to submit an exchange.
**Return shipping cost is the buyer's responsibility.**

- If you wish to cancel or modify an order, please do so as soon as possible as my shipping turnaround can often be same or next day. Once shipped, refunds will not be given for cancellations*, shipping upgrades cannot be implemented and addresses cannot be changed.

** Any Refunds Will Appear Back On The Credit Card Used 3-5 Days After Applied.

Note: All of our pieces are handmade on demand; as such all items will be similar, but will not be the same, as images on the website. Exact sizing, color distribution, bubbles (presence, location, size or lack of) are all variable piece to piece. Any such variations in color (hues) and characteristics occurring in these products do not constitute a defect in the quality or appearance of the product. Anyone purchasing such items agrees and accepts these naturally occurring variations. Returns and refunds will not be considered for aesthetic issues.

If you have any further questions regarding shipping, returns, and cancellations please don’t hesitate to send us any questions over at info@true-spirit.co