Where is the TrueSpirit Co. online store located?

New York.

 

Does TrueSpirit Co. ship Internationally?

TrueSpirit Co. ships to any state within the United States, and internationally. Looking for inexpensive international shipping rates?

Please send me an email (info@true-spirit.co) if you are able to pay using PayPal.

TrueSpirit Co. DOES NOT cover any custom charges. This possible charge is the customers responsibility.

 

When will my items ship?

All products are handcrafted and hand packaged.  Please allow 3-5 business days for your items to ship. USPS First Class Shipping arrives in 2-5 business days once shipped.

What is your return policy?

- If you receive a package that was damaged in transit, (PLEASE PROVIDE PHOTO OF THE DAMAGE AND SEND TO info@true-spirit.co) I will need photo evidence to submit to the shipping provider. Once received, I will gladly send out a replacement. 
However, if you are not 100% pleased with the product, please notify me and I will be happy to honor an exchange with an item more fitting. Buyer has 30 days from the date of receipt to submit an exchange.
**Return shipping cost is the buyer's responsibility.**

- If you wish to cancel or modify an order, please do so as soon as possible as my shipping turnaround can often be same or next day. Once shipped, refunds will not be given for cancellations*, shipping upgrades cannot be implemented and addresses cannot be changed.

** Any Refunds Will Appear Back On The Credit Card Used 3-5 Days After Applied.

What is the Jewelry made of?

Zinc Alloy or Sterling Silver. 

Most of our products are made from Zinc Alloy, with a few Items now being produced in Sterling Silver. Zinc Alloy is a very common type of material used by many jewelry manufacturers & safe for wear. 


The zinc alloy is Tarnish resistant! However, it is possible that the colour will fade over time or turn if excessively exposed to water. We do provide a lifetime warranty on our products as well. Here is an article that provides some details on Zinc alloy: 

https://www.sharrettsplating.com/blog/corrosion-resistance-of-zinc-plating/ 

Like most metals, zinc alloy can tarnish and discolour. Depending on care & exposure to certain conditions, this can happen very quickly, or take several months. With proper care your pieces should last longer.

 

What happens if one of my items breaks?

TrueSpirit Co. is committed to ensuring great customer service and a positive experience. We are more than pleased to offer our TrueSpirit Fam a lifetime guarantee if your product is damaged, fades or is defective during normal wear (with proper care). This guarantee entitles you to a one-time replacement of the piece unless, as determined solely by TrueSpirit Co., your piece was intentionally damaged. In the event that we no longer carry the product, you will be permitted to exchange your piece for another of equal or lesser value.

 

What currency are the orders processed in?

All prices are in USD. 

What payment method do you accept?

We accept all major credit cards, Apple Pay and PayPal.